Anthropic Unicorn News: Intercom Switches To Anthropic’s Claude For AI Customer Service

Anthropic Unicorn News - October 10, 2024

Intercom has announced its decision to replace OpenAI's ChatGPT with Anthropic's Claude to power its AI-driven customer service bot, Fin 2. This strategic shift follows a rigorous performance test where Claude excelled, prompting Intercom to invest $100 million in enhancing its AI capabilities.

Sources
https://fortune.com/europe/2024/10/10/irish-founded-intercom-ditching-chatgpt-antrhopic-claude-customer-service/

Outline
(00:00:00) Introduction
(00:00:32) Intercom Chooses Anthropic's Claude Over ChatGPT for Customer Service

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